Last updated: 2026-05-27
Introduction
This Privacy Policy explains how Clearcore collects, uses, stores, and protects personal information when you interact with our website and services. We are a professional cleaning company based at 255 Albert St, Ottawa, ON K1P 6A9, Canada.
We take your privacy seriously. This document covers all personal data we may gather through our website, contact forms, phone calls, and email correspondence. If you have questions about anything in this policy, reach out to us at [email protected].
By using our website or submitting information to us, you acknowledge that you have read and understood this policy.
Information We Collect
We collect different types of information depending on how you interact with us.
Contact form data. When you fill out a contact form on our website, we collect the information you provide directly. This typically includes your name, email address, phone number, and the content of your message. You choose what to share, and we only ask for what we need to respond to your inquiry.
Server logs and technical data. Our web servers automatically record certain information when you visit our site. This includes your IP address, browser type and version, operating system, referring website, pages you viewed, time spent on each page, and the date and time of your visit. This data helps us understand how visitors use our site and troubleshoot technical issues.
Cookies and similar technologies. Our website uses cookies—small text files stored on your device—to improve your browsing experience and analyze site traffic. Some cookies are essential for the site to function. Others help us understand visitor behavior. You can control cookie settings through your browser. For more details, please see our Cookie Policy.
Communications. If you email us or call our office at +1 613-555-1144, we keep records of that correspondence. This includes the content of your messages and any attachments you send.
How We Use Information
We use the information we collect for specific, limited purposes.
Primarily, we use your contact information to respond to your inquiries. When you ask about our cleaning services—whether apartment cleaning, deep cleaning, office maintenance, or post-renovation cleanup—we need your details to get back to you with relevant information.
We also use data to improve our website. Technical logs help us identify broken pages, slow loading times, and navigation problems. Understanding which pages visitors find useful guides our content decisions.
Occasionally, we may use your contact information to send follow-up communications related to a service inquiry you initiated. We do not send unsolicited marketing emails unless you have explicitly requested them.
Finally, we may process personal data when required to comply with legal obligations—responding to lawful requests from authorities, for example, or maintaining records for tax purposes.
Legal Basis for Processing
Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA), requires that we have appropriate grounds for collecting and using personal information.
When you submit a contact form, you consent to our using that information to respond to your request. This consent-based processing covers most of our data collection.
For technical data like server logs, we rely on our legitimate interest in maintaining a secure, functional website. We have assessed this interest and determined it does not override your privacy rights, given the limited nature of the data and how we use it.
When we must retain records for legal compliance—tax documentation, for instance—we process data to meet our legal obligations.
If you are located in the European Economic Area or United Kingdom, we apply GDPR-equivalent protections regardless of where the data is processed.
Sharing With Third Parties
We do not sell your personal information. Period.
We may share data with service providers who help us operate our business. These include website hosting providers, email service providers, and analytics tools. These providers access data only to perform services on our behalf and are bound by confidentiality obligations.
We may disclose information when required by law. If we receive a valid legal request from a government authority—a court order or regulatory demand—we may be compelled to provide certain data. We will attempt to notify you where legally permitted.
In the event of a business transition such as a merger or acquisition, personal data may be transferred as part of the transaction. You would be notified of any such change and your options regarding your information.
Data Retention
We keep personal information only as long as necessary for the purposes described in this policy.
Contact form submissions and related correspondence are retained for as long as needed to address your inquiry and maintain a record of our communications. After that purpose is fulfilled, we retain records for a reasonable period to handle any follow-up questions or disputes that may arise.
Server logs are typically kept for a limited period to allow for security monitoring and troubleshooting. Old logs are periodically purged.
We do not keep data indefinitely without reason. When information is no longer needed, we delete it or anonymize it so it can no longer identify you.
Your Rights
You have rights regarding your personal information. Under Canadian law and, where applicable, GDPR, these include:
Access. You can request a copy of the personal data we hold about you.
Rectification. If your information is inaccurate or incomplete, you can ask us to correct it.
Deletion. You can request that we delete your personal data. We will comply unless we have a legitimate reason to retain it, such as a legal obligation.
Restriction. You can ask us to limit how we process your data in certain circumstances.
Portability. Where technically feasible, you can request your data in a structured, commonly used format.
Objection. You can object to processing based on legitimate interests.
Withdraw consent. Where processing is based on your consent, you can withdraw it at any time. This does not affect the lawfulness of processing before withdrawal.
Lodge a complaint. If you believe we have mishandled your data, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada or your local data protection authority.
To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe.
Cookies
Our website uses cookies to function properly and to help us understand visitor behavior. Essential cookies enable core functionality. Analytics cookies help us improve the site by showing us how visitors navigate.
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.
For complete information on the cookies we use and how to control them, please review our Cookie Policy.
Children's Privacy
Our services are not directed at children under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data without parental consent, contact us immediately at [email protected] and we will delete that information.
International Transfers
Our primary operations are in Canada. However, some of our service providers may process data in other jurisdictions. When personal information is transferred outside Canada, we take steps to ensure it receives appropriate protection through contractual safeguards or other recognized mechanisms.
If you are located outside Canada and choose to provide information to us, you acknowledge that your data will be transferred to and processed in Canada.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes might be necessary to reflect new services, legal requirements, or operational practices.
When we make changes, we will update the "Last updated" date at the top of this page. For significant changes, we may provide additional notice on our website.
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact
If you have questions about this Privacy Policy or our data practices, we want to hear from you.
Email us at [email protected].
Or write to us at:
Clearcore 255 Albert St Ottawa, ON K1P 6A9 Canada
We aim to respond to all privacy inquiries promptly and will work with you to address any concerns.